Privacy Policy
Effective August 19, 2026
What Better 311 stores on your device
The app stores your saved addresses and a small list of recent searches locally on your device so the app can show them again. This local data is not sent to a Better 311 server. iOS may include app data in device backups according to your device settings.
What leaves your device
- Address or street text is sent to the selected city's public Socrata open-data API to find 311 records.
- If address lookup needs a fallback, the address may be sent to Apple geocoding or OpenStreetMap's Nominatim service.
- When you use San Francisco's Near Me search, the selected coordinates are sent to DataSF to find nearby public records. Oakland nearby searches use a bounding-box query and do not send exact coordinates to Oakland's API.
- When you use Share, the address you choose may appear in the share text or link you send. Sharing is controlled by you through iOS.
What we do not collect
Better 311 does not collect names, email addresses, contacts, photos, advertising identifiers, browsing history, precise location history, or payment information. It does not use analytics or tracking SDKs.
Third-party services
Fresh civic records come from DataSF and the City of Oakland open-data portal. Maps use Apple MapKit. Address fallback geocoding may use OpenStreetMap Nominatim. Those services receive requests under their own policies and terms.
Website visits
The Better 311 website uses Cloudflare Web Analytics, a cookieless, privacy-first analytics service. It reports anonymous, aggregate visitor statistics such as approximate country, device type, and pages viewed. No cookies, personal data, or individual tracking is involved.
Children
Better 311 does not knowingly collect personal information from anyone. It is a public-data lookup tool and has no account system.
Changes and contact
We will update this page if the app's data practices change. For privacy questions, email support@fromthescope.com.