← Back to Better 311 Policy · Updated 2026-08-30

Corrections Policy

When we get something wrong, we fix it fast, out loud, and permanently.

How corrections work

• Within 24 hours. A reported error is investigated and corrected within one business day.
• Appended, never silent. A correction is a dated note added to the article itself — "Correction, [date]: …" — plus the corrected text. We never quietly edit a published piece.
• Errors stay visible. The correction note remains on the article permanently. Removing or rewriting history is not how records work.

Kinds of corrections

Type	What we do
Factual error (wrong number, wrong source, wrong claim)	Correct + dated correction note
Source or method error (wrong dataset ID, wrong query)	Correct + method note explaining what changed and why the numbers may differ
Data source changed (city reclassified a category)	Method note on the piece: "the city reclassified X; not directly comparable to [date]"
Opinion update (a writer's position changed)	Highlighted "Update" box with the old position, the new evidence, and why — never a silent flip

Report an error

Email support@fromthescope.com with the article link and what looks wrong. Reader corrections are the backbone of data-checked journalism — we take them seriously and answer every one.

Corrections log

Every correction is recorded here. (Log will populate as Filed publishes.)

Date	Article	Correction
No corrections yet.